Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

01 · Purpose

How We Use Data

We use personal data to respond to enquiries, assess garments and materials, prepare quotations, arrange consultations and bookings, manage approvals, carry out alteration or remodelling work, coordinate collection, and handle related communications. We also use data to process payments, maintain business records, support website security, improve service quality, and meet legal or accounting obligations.

Processing is limited to the ordinary operation of the website and workshop services.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. Where a third party handles data on our behalf, it is expected to use the information only for the agreed purpose and to apply appropriate confidentiality and security measures. We do not sell personal data.

Recipients are limited to parties that assist with operations or service delivery.

03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, lawful requests, or regulatory obligations. We may also share information when necessary to establish, exercise, or defend legal claims, prevent fraud, or respond to a serious operational issue affecting the website or workshop.

Disclosure may also occur to protect rights, safety, or the integrity of our records.

Data We Collect

We may collect identification and contact details, project and garment information, measurement and fitting notes, communication records, booking details, payment and billing records, and technical data such as device, browser, and usage information. Where customers provide garments or materials for review, we may also process information about the condition, construction, and suitability of those items for alteration or remodelling.

The categories of data depend on enquiries, bookings, workshop visits, and project progress.

How We Collect Data

We receive data directly from you when you submit an enquiry, arrange a consultation, book a visit, approve a concept, or communicate with us by phone, email, contact form, or in person. We also obtain limited technical data automatically when you use the website, and we may record information created during assessment, quotation, fitting, collection, and follow-up steps.

Information is gathered from direct interactions and from systems used to operate the website and workshop.

Cookies We Use

We may use session cookies to support navigation and form use, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies are used to maintain security, improve functionality, and measure general site performance. We do not use cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational, preference, and analytics-related functions where enabled.

Cookie Controls

You can manage cookies through your browser settings and, where available, through on-site preference tools. Blocking or deleting cookies may affect form submission, session continuity, or other functions that rely on basic site operation. We do not rely on cookie settings to override legal or operational recordkeeping that is otherwise required.

Browser controls may limit non-essential cookies, although some site functions may be affected.

Email contact

support@raincoatrhythmcrate.click

Telephone contact

+60 12-310 2632

Postal address

34, Jalan Shahbandar 2, Taman Ungku Tun Aminah, 81300 Skudai, Johor

Privacy enquiries

support@raincoatrhythmcrate.click

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer justified. You may also object to certain processing or ask us to limit use in appropriate circumstances. Some requests may be declined where we must keep information for legal, accounting, or operational reasons.

Available rights depend on the nature of the request and any legal or contractual limits.

Requests

How to Make a Request

To make a privacy request, provide enough information for us to identify the relevant record and understand the nature of the request. We may ask for additional details where necessary to confirm identity, protect confidentiality, or locate the correct file. If a request cannot be fully granted, we will explain the reason in general terms where permitted.

We may need information to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, and meet legal or accounting obligations. Retention periods vary by record type and the nature of the transaction. When data is no longer needed, we delete it, anonymise it, or archive it in a restricted form where retention is still required.

Records are kept only for as long as needed for service, accounting, dispute handling, or legal compliance.

Policy Updates

Changes to This Policy

When we update this policy, we will post the revised version on the website and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through the website or another reasonable channel. Continued use of the website after an update means the revised policy applies to future processing.

We may revise this policy to reflect legal, operational, or technical changes.